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YMCA Buffalo Niagara Easy to Enroll Online Registration FAQs
How do I get to online registration?
Click on the ‘Register Online’ link from the homepage. Then click on ‘Easy to Enroll Online Registration.’
What information do I need to log on to online registration?
You will need to know the facility access number from the of the primary adult’s membership card and the date of birth of the primary adult. The facility access number is the 12-digit number located on the left side of the picture ID cards or on the back of the key tags (see below).
What do I do if I don’t have a membership card?
If you do not have a membership card, you will click ‘otherwise’ and fill out the attached form in its entirety. That form will be emailed to your YMCA branch. Once your branch enters your information into the system, you will be contacted with your login information.
What should I do if I try to login and I get an error message?
You should try again with a different adult’s facility access number and date of birth. If you still get an error message, contact your branch to find out who on your YMCA account is the primary adult.
Does my membership expiration date make a difference?
Yes. If your membership expires before the program ends, you will be charged the non-member rate for the program. You should renew your membership with your branch, then register online.
Do I have to login in order to see what programs are available?
No, you can look for programs without logging in.
Do I have to login in order to register for programs?
Yes, you must login to sign up.
What types of programs are available online?
At this time, most of the aquatics, sports, and fitness programs are available online. Membership to the YMCA is not available to purchase online.
How do I search for a program?
You can search for programs by branch (ex. Delaware, Southtowns), category (ex. Aquatics, Youth Sports), age, keyword (ex. Basketball), and program number. For the branch, category, and age, you will be able to select from a list of options.
When searching by program number, if the first number is zero, do I have to type that in?
Yes, you must type in all five numbers (ex. 01001, 08405, etc.)
Can I sign up more than one person at a time?
Yes, as long as the individuals you want to sign up are part of your YMCA account, you can register for more than one person in one session.
Can I receive a second child discount when registering online?
No, at this time you are unable to receive a second child discount online. Contact your branch to register to receive a second child discount.
Will the system allow me to sign up for classes at the same time?
Yes, please be sure to review your registrations before checking out to make sure that class schedules do not overlap.
Can I sign up for child care or pay my balance online?
No, at this time you can not sign up for child care or pay your balance.
What do I do if I have a special situation or want to sign up for a program that does not appear online?
If you have a special situation or want to sign up for a program that does not appear online, you must contact your YMCA branch to register.
What payment options do I have for online registration?
Your payment options for online registration are Mastercard, Visa, Discover, and American Express.
Can I use YMCA credits or gift certificates toward my online purchase?
No, you cannot use YMCA program credit or gift certificates when registering online.
Is online registration secure?
Yes. The online registration site will secure your private information using a VeriSign SSL certificate.
At what point is my registration complete?
Your registration is complete and your space is reserved when you have paid for your selected programs.
How long do I have to complete my registration?
You cannot allow your computer to be idle for more than 5 minutes. If you are idle for more than 5 minutes, you will lost your space and you will have to start the registration process over.
What proof will I have that I registered and paid for a program?
You will receive an email confirmation that you will bring to the YMCA branch on the first day of classes.
Can I cancel a program online and receive a refund?
No, all cancellations must take place at the YMCA branch as well as credit/refund requests.
What is the credit/refund policy for online registration?
The credit/refund policy for online registration is identical to the branch.
Unless otherwise stated, if a participant must withdraw
from a program before the first class, full
credit will be issued; 80 percent credit will be issued
before the second class. Credits must be used within
one calendar year of date of issue. Credits may be
applied to program fees or annual membership
dues. Credits or refunds may be issued upon receipt
of a doctor’s written excuse or if the class is cancelled
by the YMCA due to insufficient enrollment.
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